Orders and Payments
Payment
- VAT/Duty Information For All Our International Customers
- Part Exchange - I don’t live near the store, can I still trade in my equipment?
- Can I Cancel a Finance Agreement?
- Why Was My Finance Application Declined?
- How Do Conversion Charges Work On Payments And Refunds?
- When Am I Charged For My Order?
Before I Order
- Current VAT Rates EU Countries
- Are Your Online Prices the Same as Your In-Store Prices?
- What Are B-Stock Items?
- Do You Photograph Different Guitars? Can I Choose My Favourite?
- What Does 'This Product May Be On Display' Mean?
- Do You Check Items Over Before Shipping?
Existing Orders
- When Will You Dispatch My Order?
- What Happens If Items Are Out Of Stock?
- How Do I Check The Status Of My Order?
- Can I Pay a Deposit Rather Than Pay in Full?
- Can I Split My Order?
- Can I Collect My Web Order From The Store?