Orders and Payments

Payment

• What Payment Methods Are Available?
• Part Exchange - I don’t live near the store, can I still trade in my equipment?
• How Can I Pay Using Finance?
• How Do Gift Vouchers Work?
• How Do Conversion Charges Work On Payments And Refunds?
• Why Was My Finance Application Declined?

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Before I Order

• How Does Click & Collect Work?
• Do You Offer Price Matching?
• Do You Offer Student Discount?
• Do You Offer Education or B2B Discounts?
• What Are B-Stock Items?
• Do You Photograph Different Guitars? Can I Choose My Favourite?

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Existing Orders

• How Do I Check The Status Of My Order?
• Do You Check Items Over Before Shipping?
• When Will You Dispatch My Order?
• What Happens If Items Are Out Of Stock?
• Can I Pay a Deposit Rather Than Pay in Full?
• Can I Split My Order?