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  1. Andertons Music Co.
  2. Orders and Payments

Orders and Payments

Payment

  • Information for all our EU customers
  • Part Exchange - I don’t live near the store, can I still trade in my equipment?
  • Can I Cancel a Finance Agreement?
  • Why Was My Finance Application Declined?
  • How Do Conversion Charges Work On Payments And Refunds?
  • When Am I Charged For My Order?
See all 12 articles

Before I Order

  • Current VAT Rates EU Countries
  • Are Your Online Prices the Same as Your In-Store Prices?
  • What Are B-Stock Items?
  • How Can I Claim VAT Back?
  • Do You Photograph Different Guitars? Can I Choose My Favourite?
  • What Does 'This Product May Be On Display' Mean?
See all 13 articles

Existing Orders

  • What Happens If Items Are Out Of Stock?
  • How Do I Check The Status Of My Order?
  • How Do I Track My Order?
  • Can I Pay a Deposit Rather Than Pay in Full?
  • Can I Split My Order?
  • Can I Collect My Web Order From The Store?
See all 7 articles
© 2020 Andertons Music Company, St Vincent House, 58-59 Woodbridge Road, Guildford, Surrey GU1 4RF VAT No. 211457986