This is something that we are sometimes able to accommodate. We would recommend that you start by completing our Part Exchange form so we can provide you with the most accurate price valuation but most importantly to ensure that we would consider accepting the equipment that you are looking to part exchange. It would be beneficial for you to provide photos of the item(s) in case they are not products that we are overly familiar with so that we can identify and price the item(s) as accurately as we can. Click here for more information about our part-exchange pricing policy.
On the basis that we are happy to accept your equipment, we will provide you with a returns reference number & address along with any documentation where applicable to send the item(s) to us using your own shipping method. You will also be required to reserve the product(s) that you are looking to purchase with a 10% deposit.
We cannot stress enough how important is it to package the equipment sufficiently, preferably in a hard outer carton and any soft internal packing to prevent any possible damage in transit, as you will be fully liable if the equipment arrives damaged. Hard cases alone will not be sufficient. We would highly recommend using a tracked/ insured courier service to ensure the goods are received as Andertons Music Co. will not be liable in the event a package is lost or damaged. We are unable to provide packaging for items to be sent to us, so this will need to be sourced yourself.
Once we have received your equipment and it has been checked over by our in-store specialists, we will contact you to confirm-
- If we are happy to accept the equipment
- The price that we can offer based on the condition
If we do not wish to proceed with the part exchange based on the reasons above, you are required to cover the returning costs via our couriers (£15 per box) and accept full liability for the goods that are shipped back to you.
Please note - This is only available to customers within mainland UK