We can't pass special instructions to our couriers, but as long as you provide an email address and mobile contact number at checkout, the couriers will notify you directly. We will send this information via SMS notifications or 'Push' notifications if you have the courier's App. Please note that couriers cannot call customers at the point of delivery, as this is not a service they offer.
We strongly encourage you to engage with this correspondence, as customers (except those with orders settled via finance*) who do so will have access to various delivery options for their convenience and can add any special instructions directly with the nominated courier.
DPD options available on your delivery (UK Only)
- Collect from DPD Pickup Shop (max parcel size: 100cm x 20cm x 20cm, max weight: 20kgs)
- Deliver to Pickup Shop
- Leave in a safe place
- Deliver to neighbour
- Provide Delivery Instructions
- Change delivery date
- Change delivery address (limitations may apply)
Downloading the DPD App
Signing up to the DPD app for all of your DPD deliveries has many benefits, most notably the ability to set and save your delivery preferences, such as your nominated safe place and any special instructions. Please click the link below for more information and to download it.
https://www.dpd.co.uk/lp/yourdpd/index.html#download
DHL Parcel options available on your delivery (UK Only)
- Collect from DHL parcel (max parcel size: 120cm x 90cm x 90cm, max weight: 20kgs)
- Deliver to Pickup Shop
- Leave in a safe place
- Deliver to neighbour
- Provide Delivery Instructions
- Change delivery date
Downloading the DHL Parcel App
Similar to the DPD App, signing up for the DHL Parcel app for all your DHL deliveries offers benefits, such as the ability to set and save your delivery preferences. Please click the link below for more information and directions on where to download it.
https://www.dhl.com/gb-en/parcel/business-users/our-products/consumer-app.html
DHL On Demand Delivery service available on your delivery (Outside Mainland UK Only)
- Schedule Your Delivery Date (Mon - Fri)
- Signature Release
- Leave with Neighbour
- Collect From Service Point
- Alternate Address
- Vacation Hold (Goods can be held up to 30 days)
Signing up for DHL On-Demand Delivery
Although it's not available as an app, registering for DHL’s On Demand Delivery services offers many of the same benefits, including saving your delivery preferences and special instructions. For more information, click here: https://www.ondemand.dhl.com/
*Orders settled via V12 Finance
Alternative delivery options will not be available for orders settled via finance, as they must be shipped to the address specified on the application. You will be required to be home to receive your delivery, as the couriers will provide you with a 4-digit PIN code via SMS or email. The courier will request this code to hand over the goods upon delivery. Find out more about this service here.