We ship orders placed using V12 Finance via DPD Pin Code Delivery, a contactless service to ensure safer, more secure delivery of your order. Alternative delivery options will not be available with this service as orders must be shipped to the address specified on your finance application. You will be required to be available to receive your delivery.
How does it work?
You will receive a 4-digit PIN Code via SMS once your order has been received by the courier. This PIN code is required by the DPD driver, who will enter it into their handheld terminal. Once confirmed, your parcel(s) will be handed over successfully.
I don't have a 4-digit PIN Code
That’s no problem, the driver can resend it when at your doorstep.
Please consider that the driver will not be able to hand over your parcel(s) if you don't have your 4-digit PIN available and you don't have your phone handy to receive the 4-digit PIN Code.
The parcel will be re-attempted the next working day or you can reschedule your delivery to a day that’s more convenient to you. If unsuccessful again the parcel will be returned to us.
I didn't provide a mobile number when I ordered
You will receive your PIN Code at the email address that you provided when placing your order.