Please see our helpful video guide -
Summary of the Main Changes to Order in the EU
VAT Now Paid at Point of Arrival
The most significant change is that, as of 01 January 2021, rather than pay any tax at the point of purchase, VAT will be paid at the point of arrival of goods into your country. The rate of VAT will be that of your country. Click here for link to EU Country Tax Rates.
This applies to all existing orders that you have with Andertons Music as well as any new orders. VAT will be calculated at the appropriate rate on the total net value or goods + duty where applicable.
Customs Duty also Applicable if Country of Origin not EU or UK
As well as local VAT, you may also have to pay any duty that is due if the goods were not made in the EU or UK. (items originating in EU or UK are nil duty). We cannot yet be specific on these as these are set by the European Commission, but to give you an idea here are a few examples:
Electric Guitar 3.7% Acoustic Guitar 3.2% Synth 3.2% Cymbals 3.2%
When your goods are despatched and arrive in your country you will be contacted by DHL and it is at this point that you will pay the local VAT & Duty due on your purchase. DHL have huge experience of this process and make it as quick and efficient as possible by completing and paying these on your behalf to ensure there is minimal delay to you getting your goods. Please note DHL will therefore include a disbursement fee for using these services.
How will this affect my order?
Orders made before 01 January 2021
These orders will be amended and the UK VAT will be removed and refunded to the original payment method. VAT would then be payable at the point of arrival in your country.
New Online Orders
Your shopping experience will be as seamless as it has been – we have many customers all over the world who can attest to this!
The price you initially see will when browsing or adding items to your basket will still be in GBP and include UK VAT (20%)
However, when you have entered your address details you will see the cart recognises this and will automatically change the price you pay to the ex VAT price. From here you can proceed as normal to payment.
NON-EU/Worldwide Orders
Orders being sent outside of the EU will remain unchanged. The same rules regarding VAT and Duty apply to orders being shipped worldwide as to orders shipped within the EU after the UK has left the European Union. VAT and Duty are paid at the point of entry into the country.