If a purchase is missing from Order History, it may be linked to a different customer account. This can happen if you used a different email address, purchased in-store, or ordered with different contact details.
What should I check?
- Find your order confirmation and check which email address you used.
- Make sure you are signed in to the Andertons account associated with that email address.
- Open Order History.
- Click an order number to view its details.
An in-store customer record does not necessarily mean you have an online account. If you have never registered online, see I can’t sign in to my Andertons account.
How to request an account merge?
If your purchases or loyalty points are spread across more than one account, we can help combine them. See How to request an account merge for the information we need.
Are you looking for a delivery update?
If your order is visible but you want to check dispatch, tracking or stock availability, see Where is my order?.