Guitar Repairs & Workshop
Andertons operate two dedicated workshop sites. The in-store workshop primarily serves shop customers and carries out major structural repairs, while the warehouse facility handles mainly QC and web sales. We also have trained staff available to offer advice and minor repairs in-store at weekends.
Our full-time technicians have over 70 years of combined experience in building, repairing and modifying stringed instruments, carrying out everything from restrings for complete novices to major rebuilds for some of the biggest names in the business.
Our techs are authorised repairers for Fender, Gibson and Taylor and regularly undertake warranty work for all other brands sold through the retail side of the business.
We now offer PLEK services from our Guildford store, please click here for more information on this.
How Much Will It Cost?
It's recommended you contact us for an estimated cost for the job you're wanting us to carry out for you. However, our technicians will sometimes want to examine your instrument before giving a firm price if the repair job is more than just a normal setup. We will always contact you before carrying out any additional work we think is required.
Please remember to take the name of any members of staff you have talked to about your repair, and give us as much information as possible about the condition of your item. This will help us to complete your repair as fast as possible.
These example costs are based on our standard £60/hour labour rate and don't include parts. N.B. we need to examine your instrument and requirements before giving a final price. Please note any strings needed for the repair will either need to be provided or will be charged at the standard retail price.
Example Repair Costs:
|Guitar Type||Standard Setup||Setup with Level and Dress||Full PLEK Service|
Can I Bring My Instrument In For You To Re-String?
Unfortunately, we do not offer a re-stringing service for instruments. All jobs will need to be booked in for repair with our technicians and charged at the usual hourly rate. Instruments can be restrung as part of a total setup service.
How Long Will It Take?
Both workshops are fully equipped so we have the flexibility to actively manage our workload and keep turnaround times to a minimum. We aim to complete most routine repairs within 7 - 10 days, with a longer turnaround time during busy periods. Repairs requiring model-specific parts may take longer depending on the manufacturer’s lead times, and nitro-cellulose refinishes require several weeks of drying time. You will be advised of any extended lead times on repairs.
How Do I Book My Instrument In?
You can book your guitar by bringing it in to store where we can diagnose any issues you may have and note any special requirements you may have. One of our guitar specialists will help you book your guitar in for repair and we'll contact you as soon as it's done.
Do You Only Work On Guitars And Basses?
Generally yes, our technicians specialise in repairing guitars and basses. They do not perform repair jobs or setups on mandolins, banjos etc. Please click here to enquire.
Do You Repair Amps, Keyboards or other items?
Unfortunately not, although if a product is under warranty, we can have it collected and sent off to a repair agent for you. If your item is no longer under warranty or bought from another store, we may be able to point you in the direction of somewhere that can help you out!