Please watch our video guide below for an overview of international ordering, shipping, customs charges and delivery.
Please note: Information relating to US tariff charges may no longer be current due to changes in US import regulations.
What countries do you ship to?
Can I see prices in my local currency?
All prices advertised on our site are in GBP and include VAT (20% sales tax). If you live in the United Kingdom, you will pay this price. If your order is to be delivered outside the UK, you will not have to pay this VAT, and this tax amount will be deducted at checkout.
How much will delivery cost to my country?
As the delivery cost is based on your location, the best way to check the total price, including delivery charges, is to add all the items to your online basket and enter your address into the delivery fields at checkout. For more information, please read our guide on How much is delivery to my country?
Do I need to pay import charges?
If you live outside the UK, you will have to pay local import tax and duty to the courier when your items are delivered, plus a disbursement/handling fee. Please find out what your local import taxes are before ordering. We cannot refund an order due to these customs charges, so please do not refuse delivery at this point, as you will not get your money back. Please be aware that the customs invoice will declare the total value of the goods on the order, and you will be taxed accordingly based on this price. If you have used a voucher or loyalty points to part-settle the order, you will still pay tax on the total value of the goods.
Please click here for more information.
International Payments
We accept all major credit/debit cards, PayPal, and bank transfers. Please contact us if you would like to pay via bank transfer.
Your card issuer or PayPal will convert the price you’re charged (in GBP) to your local currency. Please be aware that we have no control over the rate used. For more information, please refer to your card issuer.
Please note that refunds are also issued only in GBP, so due to currency conversion rates, the amount you receive may differ slightly from what you paid.
International Warranty
All new products purchased from Andertons are supplied with a minimum 12-month warranty, unless otherwise stated. Second-hand products are covered by a 3-month parts and labour warranty.
As a UK-based retailer, our warranty support is provided from the United Kingdom. Customers purchasing from outside the UK should be aware that any warranty inspection, assessment or repair may require the item to be returned to the UK.
Where a return to Andertons is required, all shipping costs, customs duties, taxes, and associated charges incurred when sending the item to us and when returning it to you will be your responsibility. Depending on local regulations, additional import charges may apply when a repaired or replacement item re-enters your country.
To help minimise the risk of issues, we may inspect and test products before dispatch to ensure they are in full working order and suitable for international shipment.
If you experience an issue with your product, please contact us in the first instance. We will work with you to diagnose the issue and determine the most appropriate solution. In some cases, we may be able to refer you directly to the manufacturer or an authorised local service centre.
By placing an international order, you acknowledge and accept these warranty arrangements and any associated costs that may arise should warranty support be required.
International Returns
You can return any non-faulty goods purchased within 14 days for a refund. If you wish to return the parcel before delivery, you will be liable for any delivery costs associated with your return, including any import/customs charges or recall fees. Before you can arrange any return, you'll need to contact us to discuss your options so we can send you the relevant return information.
We can only refund the costs of the items themselves. Delivery charges are separate and not refundable. As a UK company, we can only process refunds in GBP (£). For more information, please read the article: How Do Conversion Charges Work On Payments And Refunds?
How Long Does International Delivery Take?
Andertons Music Co. offers a wide range of fully insured delivery options outside of the UK. Using the world's leading couriers, we ship to over 50 countries at low rates and deliver to many worldwide destinations in 5-10 days.
Orders are shipped with DHL on an insured basis against loss and damage. Once we have dispatched your order, you will receive tracking information by email, including the projected delivery time. All orders must be signed for. Please ensure that someone is in to receive your order on the day that it is due.
Please be aware that once your order leaves us, the time it takes to reach you is out of our control. Delays due to customs clearance or courier issues may occur, but our support staff is on hand to help if you need us.
Please ensure someone is in to sign your order on the estimated delivery date. You can find out more about what DHL offer our customers here.