Submit a request – Andertons Music Co.

Please complete the most appropriate form from the list below to ensure we can deal with your enquiry as quickly as possible.

Your email address

Order No.

Are you requesting an exchange or a refund?

Please state the reason you are requesting a refund?

Please state the reason you are requesting an exchange?

Is there any damage to the external packaging?

Please attach photos of the following: 1. External Packaging (clearly showing whether or not there are any signs of impact to the outer box) 2. Internal Packaging 3. Parcel Label on package 4. Damage to the item

Please select the product type?

Please state the product(s) you wish to return or exchange?

Method of return

For UK mainland customers, a collection fee of £25 per parcel will apply if you request us to arrange the return. This charge may be significantly higher for large, heavy items or returns outside the UK. Additional charges will be communicated in advance where applicable.

Please specify a collection date

(Service only available Monday to Friday)

Please confirm the number of parcels to be collected

Will the collection address be the same as the delivery address?

(If 'No', please specify the collection address in the Additional Information section below)

Do you have the original packaging as received?

Serial Number(s)

Subject

Additional Information

Attachments

Add file or drop files here