I'm having difficulty installing the Patches & Presets that I have purchased?
Ensure your hardware is up to date with the latest firmware and software versions before loading patches. All updates can be found directly on the manufacturer’s website. Installation guides are also included within the downloaded patch content folder.
I didn’t receive my download email?
Emails may take up to 15 minutes to deliver. Please also check your spam/junk folders. Please note that download codes purchased on our main site (www.andertons.co.uk) are processed within office hours and may take slightly longer to be delivered.
How many times can I download my purchase?
You can download your purchase as many times as you want.
How do I re-download previously purchased downloads?
Log into your Andertons Downloads Store account. Your downloads are available in ‘order history’.
I want a download that you don’t currently offer, how can I put forward my suggestion for this?
Enter your query using our contact form
Why can’t I log in with my Andertons.co.uk account?
Andertons.co.uk and andertonsdownloads.com are two separate domains and are not linked. Please use your login details for the Andertons Downloads Store.
Why can’t I log in to Andertons.co.uk with my Download Store account?
Andertons.co.uk and andertonsdownloads.com are two separate domains and are not linked. Please use your login details for the Andertons main store.
Will I earn Andertons Loyalty points with my purchase?
Andertons.co.uk and andertonsdownloads.com are two separate domains and are not linked. Loyalty points will not be added to your Andertons.co.uk account with purchases on the Andertons Downloads Store.
Can I have a refund on my purchase?
Contact us at help@andertons.co.uk with your request
How do I sign up to get updates on new downloads?
Enter your email address and click ‘sign up’ at the bottom of the page, here: https://andertonsdownloads.com/
How do I unsubscribe from marketing emails?
Click the ‘unsubscribe’ button on any of our marketing emails sent to you.