Here at Andertons, we will do our best to provide an estimated time of arrival for out-of-stock products, to keep everyone up to date with the progress of their orders.
We have a dedicated team who speak regularly with all of our suppliers to keep track of the out-of-stock orders. Their job is to monitor these expected arrival dates and chase the suppliers to see if we are still on track.
Sometimes, our suppliers will advise us that the predicted arrival dates have changed, and if this is the case, our team will contact via email any customers waiting for these items to provide an updated delivery date.
Due to the complexity of supply chains, dates that we are given by our suppliers are always subject to change and we cannot provide an accurate delivery date until the items physically arrive with us. The information we receive is usually passed on to us by the supplier from the manufacturer directly and usually, in case of delays, these would typically be the result of logistical problems or supply and demand.
It is always in our best intentions to provide the most accurate arrival dates based on the information we have and we try to keep our customers as up-to-date as possible in regard to their order status, however, Andertons Music Company does not have any influence or control over the arrival times of products.
Our support team is always on hand to assist our customers if they need any advice on alternative products.
If you need to make any changes to an order, please click here for more information.