Here at Andertons Music Co. we're dedicated to your total satisfaction, and that means being totally transparent about how we use data and new technologies. So these aren't just your regular boring terms and conditions, we've gone the extra mile to explain how the more advanced features of our site work and why we do it.
Nothing in these terms and conditions affects your statutory rights as a consumer, of course!
Terms and Conditions of Sale
All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website, or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the trade counter, at which point a legally binding contract is constituted between you and us.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or, other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
Andertons Music Co.
58 & 59 Woodbridge Road, Guildford, Surrey
GU1 4RF, United Kingdom
Telephone: 01483 456 777
Fax: 01483 456 722
VAT Number: 211 457 986
Returns, Refunds & Exchanges
For full details about our warranty, returns and recycling/WEEE policies, please refer to our Returns, Refunds & Exchanges page: Returns, Refunds & Exchanges Policy
For full details of our delivery policies, please follow the links below:
- Delivery Policy
- Click & Collect Service Policy
For full details regarding our incentives such as finance and our loyalty points scheme, follow the links below:
- Finance Policy
- Loyalty Points Policy
When shopping with Andertons Music Co. online, you can pay using all major credit/debit cards, PayPal and instant online finance (powered by V12 Retail Finance).
Credit & Debit Cards
We accept all major credit and debit cards including Mastercard, Visa, American Express and Maestro.
Andertons Music Co. also accepts payment through PayPal.
V12 Retail Finance
Andertons Music Co. have the latest in online finance technology, and we offer V12 finance packages across thousands of products on our website and in-store.
When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.
Distribution of Information
We may share information with governmental agencies or private companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. We will not provide your information to any other company or organisation for marketing purposes.
Product Reviews Policy
We will publish both positive and negative reviews that are objective, inoffensive and provide useful information about a product to potential customers. We have the right to not publish reviews that do not offer useful information or contain spam. We will also reject reviews that are not focused on the product that the review is concerning. Other reasons for not publishing a review may include the use of profanities, politically-motivated or discriminatory statements, and unqualified or unfair statements regarding a product, a manufacturer or Andertons Music Co.
In providing our customers with a product review service, our aim is to help our customers make informed choices and differentiate between similar products; not to pretend that every single product we sell is flawless! If you would like to write a review, please remain objective, factual and inoffensive. State your honest opinion and we will most likely publish your review.
If you would like to make a comment regarding our service, please inform us via the Contact Us page and not in a product review. We would like to ensure that all of our customers are happy with their shopping experience at Andertons Music Co. So if you have anything to say, be it praise or criticism, we would welcome your feedback so that we can continually improve and offer you a high level of service.
It is our aim to keep all information on this website correct, however, we do not warrant the accuracy and completeness of the material on this website. We reserve the right to make changes to the material on this website or to products and prices described in the site, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
If you have any suggestions or comments on how you think we could improve this page, please email us using the contact form at the bottom of this website.
Competition Terms & Conditions
- The promoter is Andertons Music Co.
- The competition is open to residents of the United Kingdom aged 16 years or over.
- By entering any competition with Andertons Music Co. an entrant is indicating his/her agreement to be bound by these terms and conditions.
- No responsibility can be accepted for entries not received for whatever reason.
- The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice.
- The promoter is not responsible for inaccurate prize details supplied to any entrant by any third parties.
- Winners will be chosen by Andertons Music Co.
- The winner will be notified by email and/or DM on Twitter/Facebook within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
- The promoter will notify the winner when and where the prize can be collected / is delivered.
- The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
- The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.