Will you set up my instrument before dispatch?
Whilst we are assured by our suppliers that the stock is checked before being shipped to us, we would be more than happy to arrange for our technicians to check over your instrument prior to dispatch. This is to ensure that there are no loose or damaged parts and it is set up correctly to the manufacturer's specification. We would always recommending contacting us prior to placing an order to request this.
If you've already placed an order, please contact us as soon as possible to guarantee that it will be done before the order is shipped. Please note that this may affect the dispatch date of your order.
If you require a more personalised set up, this can be arranged for an additional fee but please consider that this may affect your right to return the instrument. You will be able to find more information on pricing here. Please contact us prior to placing the order to discuss in more detail..
Can I bring my instrument in to be set up?
We have an on-site technician who can perform guitar setups, fixes, pickup changes and most other guitar repairs. We recommend bringing your guitar in to discuss any potential job with our in-house technician, who is at the store from Monday-Friday.
Typically, we estimate a 7-10 day turnaround on most repairs, although some jobs are more complicated and may take longer. Please find more information here.
Dedicated Quality Control Team
Andertons don't just repair instruments in our workshops; many guitars and basses pass through our dedicated quality control department every month. We know that, for many customers, ordering on the web or over the phone is a big leap of faith, so we do what we can to make sure that you can shop confidently.
Rest assured that we really want you to be happy with your new instrument, so we employ dedicated QC techs to look over certain goods as they are delivered to us. We know our manufacturers and their products well, so we are quick to focus on the areas where problems may occur.
As they are wooden instruments the playability can be affected by climate conditions and other factors during transit, so occasionally some small adjustments are required upon receipt. Please refer to the manufacturer’s manual.
Quality Control Checklist
These are just some of the things that our QC team look out for when particular guitars come through our workshop:
- Polish & Level Frets✓
- Check & adjust neck relief✓
- Adjust and correct all pots, switches and sockets ✓
- Check & adjust the nut✓
- Tighten Machineheads ✓
- Check & adjust the neck angle and alignment✓
- Restring ✓
- Check & adjust the action✓
- Clean & polish the guitar✓