In-store Click and Collect at our Guildford Store
Our Click and Collect service is fully operational at our Guildford store. This service is available 10 am-6 pm Monday to Saturday, and 11 am-5 pm on Sunday. You can also call our sales team to place a reserve and collect order.
You will receive a confirmation email of your order and a follow-up text/email to confirm when your item is ready for collection. Please do not come to the store before you have received the confirmation text message as your items will not be here, ready for collection.
You will be greeted at the store entrance by one of the sales team, who will ask you for the details of your order so it can be brought to the front counter for you to pay the balance. Please ensure you also have the confirmation message to hand. There is limited parking available on our forecourt available for the collection of heavy/large items.
How to Place a Click & Collect Order:
- Add items you want to your basket
- Checkout as normal selecting Card or PayPal as your payment method
- Select Click & Collect when asked about your preferred delivery method
- Pay a 10% deposit online
- We will notify you when the items are ready for collection!
How to Collect Your Purchase
- We will send you a confirmation text message with your unique order number when your order is ready for collection( a confirmation email will be sent if you have not provided a mobile contact number).
- Collect your items from our Guildford store.
- Contact us with any questions.
What if an Item is Out of Stock?
We will order the out-of-stock item and let you know. You can still collect the in-stock part of your order.
How Long Will You Hold My Click and Collect Order For?
You have 30 days to collect your order once you've paid a 10% deposit.
Can I Pay a Higher Deposit or Pay in Full?
No, unfortunately not. Once you've paid the 10% deposit you can pay the balance in-store when collecting the order.
When Can I Use Click and Collect?
Our Click & Collect service is only available during our Guildford Store's opening hours. For same-day Click & Collect, you'll need to place your order before 2 pm Monday-Friday and 12 pm Saturday-Sunday.
Where Do I Collect My Order?
Your order will be available to collect from our Guildford store:
Andertons Music Co.
58-59 Woodbridge Road
Surrey, GU1 4RF