This page is here to keep our customers up to date about any impact to Andertons' business operations during the current Coronavirus pandemic.
Business Operating Procedures as at 24 February 2022
The Guildford store will be open 10am-6pm Monday to Saturday and 11am-5pm Sunday.
Key Points to Note:
Covid Mitigation Measures
We continue to be conscious of our responsibilities and the need to maintain sufficient space for customers and staff to feel comfortable whilst in the store. Therefore the store has been set up to keep as much floor space as possible free for customers and for our staff to work safely as well as enabling everyone to try out the instruments. Screens and sanitiser will remain in use for the protection of our customers.
Our staff will continue to wear face coverings in busy trading periods and will always reciprocate if a customer is wearing a mask.
Store Stock Levels & Operation
Due to the (ever-increasing!) breadth of our stock holding, we simply do not have enough room in our store to have every line/colourway either on display of in the store stockroom. Although our warehouse operation is also based in Guildford, it can take up to 2 hours for an item to come to the store. So we STRONGLY advise that you check the website before you visit to check if the item is available at the store. Please also bear in mind that the website shows live stock levels, so it may be sold before you arrive. It is sensible to either call ahead or place a click and collect order if you are coming to the store for a particular item.
- Click and Collect or Reserve over the Phone: Click here for more information.
- Buy a specific item - Click here for more information
- Guitar Repairs: Click here for more information.
Online services and deliveries are operating normally.
Our online help centre can be searched for answers to any common questions you may have.
Staying Covid-19 Secure
We continue to carry out and update a full risk assessment in line with the government guidelines. This is to ensure our staff and customers feel safe at Andertons. We currently operate the above services, with strict procedures in place.