This page is here to keep our customers up to date about any impact to Andertons' business operations during the current Coronavirus pandemic.
Business Operating Procedures as at 06 October 2021
As the majority of our staff have now been fully vaccinated, we are pleased to announce that we are now re-opening our Guildford store for general browsing. You are welcome to visit us at any time and there is no need to book an appointment.
We thank all our customers for the patience and consideration you have shown over the last few months, whilst we navigated a safe route for our customers and staff to the re-opening of the store.
The Guildford store will be open 10am-6pm Monday to Saturday and 11am-5pm Sunday.
Key Points to Note:
Covid Mitigation Measures
We continue to be conscious of our responsibilities and the need to maintain sufficient space for customers and staff to feel comfortable whilst in the store. Therefore the store has been set up to keep as much floor space as possible free for customers and for our staff to work safely as well as enabling everyone to try out the instruments.
Our staff will continue to wear masks to protect you when you are in conversation with them in store. We therefore would ask that you reciprocate and bring a mask with you to use when you engage with any member of our team whilst visiting us and continue to respect social distancing.
Store Stock Levels & Operation
Due to the (ever-increasing!) breadth of our stock holding, we simply do not have enough room in our store to have every line/colourway either on display of in the store stockroom. Although our warehouse operation is also based in Guildford, it can take up to 2 hours for an item to come to the store. So we STRONGLY advise that you check the website before you visit to check if the item is available at the store. Please also bear in mind that the website shows live stock levels, so it may be sold before you arrive. It is sensible to either call ahead or place a click and collect order if you are coming to the store for a particular item.
Currently the PA and Drum departments are still to be set up and re-opened. However, we are more than happy to arrange a product demonstration for you in one of our demo rooms on these product lines.
- Click and Collect or Reserve over the Phone: Click here for more information.
- Buy a specific item - Click here for more information
- Guitar Repairs: Click here for more information.
Please note: Limited parking is available on our forecourt for collection of heavy/large items
Online Operations
Online services and deliveries are operating normally.
Our online help centre can be searched for answers to any common questions you may have.
Staying Covid-19 Secure
We continue to carry out and update a full risk assessment in line with the government guidelines. This is to ensure our staff and customers feel safe at Andertons. We currently operate the above services, with strict procedures in place.