All of our finance agreements are processed by V12 Retail Finance - upon completion of your application, you'll receive a decision.
Should your application for finance be declined by V12, you'll will need to contact them directly.
While they can't always discuss specific details over the phone, they may be able to advise why the agreement was declined or if there were any errors made during the application.
Contact V12 Finance
For information on your agreement or general questions regarding how V12 works, you can contact them directly:
- 02920 468 900
If you are dissatisfied with the response given and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.