Claiming Back VAT for Online Orders
We are able to provide goods excluding VAT to registered EU companies as long as a valid VAT number is provided and we deliver the goods to the registered VAT address.
You will need to place the order online at the VAT inclusive price. Once the order has been received and the company details are checked, we can refund the VAT amount back to the same payment method originally used online when the order was placed.
To place your order, simply add the items you require to the basket and enter your company VAT number in the ‘Order Notes’ field in the checkout (this is located just under your address).
Please then inform us straight away that you have made the purchase and we will proceed with the refund of the VAT paid.
Claiming Back VAT for Purchases In-Store
If you reside outside of the EU and are coming in to the store whilst you are in the UK, we are able to provide you with a VAT refund form.
For us to be able to supply you with the form please ensure that you read the following prior to coming in, to avoid disappointment:
- You must bring your valid passport in to the store for us to fill out the form. We cannot accept copies and cannot complete the form without it
- We can only accept payment by cash or chip and pin card; we do not accept swipe or signature cards
- Second hand goods and services such as repairs are excluded from this scheme
- We can only hand over the form to the person who has purchased the goods. This must also be the same person whose passport we are shown
- This scheme does not apply to mail order sales, you must purchase the goods in store
- The form is to be taken to customs on your leaving the UK, they will stamp the form and you can then post it back to us. Your refund will be issued once the form is received by us
- There is a £5 administration fee per VAT form supplied that will be deducted from your refund
- We are unable to provide a replacement form if you lose or damage the original
- We are unable to provide a refund of the VAT without the stamped, returned form