If you’re having problems with checking out online, please try the following:
- Make sure the information you entered into the form is accurate - i.e. the billing address of the card is the registered address where you receive your bills and the name and address are complete and do not contain any unnecessary punctuation.
- Many browsers use auto-fill which can interfere with some of the data you have entered into the fields. Make sure that you check all of the information in the fields is correct once the form has been completely filled in to ensure that autofill has not changed any data you have entered.
- Make sure you do not have multiple tabs with the same basket. If different things are happening on different tabs when the same online basket is open, this can sometimes confuse the website when you submit the order.
Payment has left my account but I can't see my order
If you have submitted your order successfully through the website but received a notification from us that your payment has not been accepted. Please be aware that it can take up to 45 minutes for a new order to be visible on your online account page.
For any other questions regarding payment, please CONTACT us.