All new items purchased from Andertons Music Co. carry a 12 month UK warranty by default. Some manufacturers extend this warranty beyond 12 months and a few allow for extended warranties to be purchased directly from themselves.
Do please keep in mind that some manufacturers offer a different warranty term in different countries, so please always check with us as to what the UK warranty is, as it may differ from the information provided on the manufacturers website or the product's manual.
Andertons can take care of the admin of any standard warranty issue for you. If an item is faulty and under warranty, we can collect it from you, send it off to be repaired and return it to you, usually at no extra cost.
Due to the free movement of goods within the EU, we are able to offer the same warranty terms and service to customers in the EU as customers in the UK as above. This will be subject to change post-Brexit depending on the terms of trade between the UK and the EU.
International Customers Outside the EU
As we are a UK retailer, we are only able to offer warranty cover within the UK, and so if a fault were to occur we would suggest a local repair at your own cost would be the easiest way to fix.
International customers are still able to return their goods within our 14 day refund policy but all return costs would be covered by you, including any import or customs charges.
For orders being sent outside the European Union, we normally ask for permission to test the items prior to dispatch, to ensure they are fully functioning and undamaged when they leaves us.