It is not uncommon for our customers to have more than one account on our system.
In order to establish which account you can access please login as normal. If you have problems with this please refer to the I’m Having Trouble Logging In article in our Help Centre.
If you think you have more that one account and would like us to merge them into one, we need to know which account you can see when you log in. Under your Account Summary please take a screenshot of your In-Store Customer Number, Web Customer Number and the total number of loyalty points visible on the account like so -
If we know which account you can access, we can merge all other accounts into this account and combine any loyalty points you may have.