In-Store Guitar Repair Service now available at our Guildford Store (11am-5pm)
From July 1st, we are pleased to announce that we can now accept guitar repairs at our Guildford store as part of our available services.
To ensure minimal administration during your visit, please call us ahead of time to ensure the repair is "pre-booked" with all of the relevant information.
On arrival at the store, you'll be greeted by our Queue Team and, if you've pre-booked your repair, we can just take the guitar into the store for you.
Please Note: your guitar will be quarantined for 48 hours before we start the repair and will not leave the building.
Once your repair has been completed, we will contact you to confirm the guitar is ready for collection.
Please Note: There is limited parking on our forecourt.
Further information is available here.
Our full time technicians have over 70 years combined experience in building, repairing and modifying stringed instruments, carrying out everything from restrings for complete novices to major rebuilds for some of the biggest names in the business.
Our techs are authorised repairers for Fender, Gibson and Taylor and regularly undertake warranty work for all other brands sold through the retail side of the business.
Guitar Repairs & Workshop
Andertons operate two dedicated workshop sites. The in-store workshop primarily serves shop customers and carries out major structural repairs, while the warehouse facility handles mainly QC and web sales. We also have trained staff available to offer advice and minor repairs in-store at weekends.
How Much Will It Cost?
It's recommended you contact us for an estimated cost for the job you're wanting us to carry out for you. However, our technicians will usually want to examine your instrument before giving a firm price; we will always contact you before carrying out any additional work we think is required.
Please remember to take the name of any members of staff you have talked to about your repair, and give us as much information as possible about the condition of your item. This will help us to complete your repair as fast as possible.
These example costs are based on our standard £50/hour labour rate and don't include parts. N.B. we need to examine your instrument and requirements before giving a final price.
Example Repair Costs
|Basic Service (Fixed Bridge)||£50|
|Basic Service (Traditional Tremolo)||£62.50|
|Basic Service (Floyd Rose)||£75|
|Single Pickup Installation||£50/hr + Parts|
How Long Will It Take?
Both workshops are fully equipped so we have the flexibility to actively manage our workload and keep turnaround times to a minimum. We aim to complete most routine repairs in 7 to 10 days, with a longer turnaround time during busy periods. Repairs requiring model-specific parts may take longer depending on manufacturer’s lead times, and nitro-cellulose refinishes require several weeks drying time. You will be advised of any extended lead times on repairs.
How do I book my guitar in?
You can book your guitar in by bringing it in to store where we can diagnose any issues you may have and note any special requirements you may have. One of our guitar specialists will help you book your guitar in for repair and we'll contact you as soon as it's done.