All items purchased new from Andertons Music Co. come with a 12 month UK warranty against manufacturer defects. Additionally, many manufacturers offer extended warranties with their products. Please read the documentation that comes with your product regarding warranties as most manufacturers require you to register your product in order to make warranty claims.
Second-hand items bought from Andertons Music Co. come with a 3 month parts & labour warranty.
Click here for more information about warranties.
What Do I Do If I Discover A Fault?
Faulty goods, where the fault is due to a manufacturing defect, will be exchanged or refunded where possible within the first 30 days of purchase. After that time, and for the remainder of the warranty period, faulty goods will be repaired and returned as quickly as possible free of charge (UK only).
Faulty goods can be collected from the customer provided that the goods are securely packaged for transit in the manufacturer's original packing or same standard equivalent. Persistently faulty goods may be exchanged or refunded at the manager's discretion. Faults due to misuse are not covered by any warranty.
For items faulty upon arrival
Please carefully inspect all items on arrival and do not sign for your package unless you are completely satisfied it has arrived in good condition. If you are unable to inspect your package, add a note alongside your signature to say that the item has not been inspected when you sign for it.
If you believe your item has been damaged in transit, please contact us within 48 hours to let us know. If you can see the item has not arrived in good condition, sign for the goods as "Damaged" if possible.
For items that develop a fault at a later stage
If an item develops a fault within the warranty period and you need us to arrange a collection for repair, please click here.
Outside the Warranty Period
If an item develops a fault outside of the warranty period, you will need to speak to the manufacturer or supplier to determine the best way to fix the item. Andertons is only able to coordinate repairs covered by manufacturer's warranty.