Faulty goods, where the fault is due to a manufacturing defect, will be exchanged or refunded where possible within the first 30 days of purchase. After that time, and for the remainder of the warranty period, faulty goods will be repaired and returned as quickly as possible free of charge.
Faulty goods can be collected from the customer provided that the goods are securely packaged for transit in the manufacturer's original packing or same standard equivalent. Persistently faulty goods may be exchanged or refunded at the manager's discretion. Faults due to misuse are not covered by any warranty.
If Your Item Is Faulty, Get In Contact With Us
For items faulty upon arrival
Please carefully inspect all items and do not sign for your package unless you are completely satisfied it has arrived in good condition. If you are unable to inspect your package, add a note alongside your signature to say that the item has not been inspected when you sign for it.
If you believe your item(s) have been damaged in transit, please contact us within 48 hours to let us know. If you can see the item has not arrived in good condition, sign for the goods as Damaged if possible.
For items that develop a fault at a later stage
If an item develops a fault, the first step is again to contact us.
You will then be put through to a product specialist in the field of your item. The product specialist will ask you a few questions and troubleshoot the fault to see if it can be fixed without being returned.
With certain products, there are a number of solutions that can be tried in order to resolve a fault without going through Andertons Music Co. or the product manufacturer.
All items purchased new from Andertons Music Co. come with a 12 month warranty against manufacturer defects. Additionally, many manufacturers offer extended warranties with their products. Please read the documentation that comes with your product regarding warranties as most manufacturers require you to register your product in order to make warranty claims.
Second-hand items bought from Andertons Music Co. come with a 3 month parts & labour warranty.