How to Place a Click & Collect Order:
- Add items you want to your basket
- Checkout as normal selecting Card or PayPal as your payment method
- Select Click & Collect when asked about your preferred delivery method
- Pay a 10% deposit online
- We will notify you when the items are ready for collection!
How to Collect Your Purchase
- We will send you a confirmation text message with your unique order number when your order is ready for collection( a confirmation email will be sent if you have not provided a mobile contact number).
- Collect your items from our Guildford store.
- Contact us with any questions.
What if an Item is Out of Stock?
We will order the out-of-stock item and let you know. You can still collect the in-stock part of your order.
How Long Will You Hold My Click and Collect Order For?
You have 30 days to collect your order once you've paid a 10% deposit.
Can I Pay a Higher Deposit or Pay in Full?
No, unfortunately not. Once you've paid the 10% deposit you can pay the balance in-store when collecting the order.
When Can I Use Click and Collect?
Our Click & Collect service is only available during our Guildford Store's opening hours. For same-day Click & Collect, you'll need to place your order before 2 pm Monday-Friday and 12 pm Saturday-Sunday.