CORONAVIRUS UPDATE 24/03/20: please note that Click and Collect has been suspended until further notice due to store closure. For more information on our response to the Coronavirus pandemic, please click here.
I've placed an order online but I've decided that I'd prefer to collect in-store. Is that possible?
Only if you have used the Click & Collect option when you checked out.
If you have ordered online and settled in full, your order will need to be dispatched from our warehouse to the address you have specified at the checkout stage. For security reasons we are unable to allow fully settled orders to be collected from the store, only orders where a 10% deposit has been paid.
If you would like to collect an item, please use the Click & Collect option available at the checkout on the website.
If you have already ordered and need to change it to a collection, your initial order will need to be cancelled first. Please use the following Can I Change Or Cancel My Order? form and one of our support staff will be in contact shortly.